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Signing in to Bemba

This tutorial explains how to reach the Bemba application and sign in with your account.

Prerequisites​

  • A Bemba user account, created by the administrator
  • A recent web browser: Chrome, Edge, Firefox or Safari
  • An internet connection

Step 1: Open the application​

Open your browser and enter the production address:

https://bemba.ucp-pch.org

The administrator gives you the address of the test environment.

Tip

Bookmark the address for quick access.

Step 2: Enter your credentials​

Sign-in page​

The page has two parts. On the left, a panel presents the management information system and the Single Social Registry. On the right, the sign-in card has two fields:

FieldDescription
E-mail addressYour work e-mail address
PasswordYour password; the eye icon shows or hides it

The FR / PT / EN language selector at the top of the card changes the language of the whole page.

Sign in​

  1. Enter your e-mail address.
  2. Enter your password.
  3. Click Sign in to the MIS.

Signing in without a password​

  1. Click Get a sign-in link by e-mail.
  2. Enter your address, then click Send login link.
  3. Open the e-mail you receive and click the link.

The link expires after 15 minutes. Also check your spam folder.

Two-factor authentication​

If two-factor authentication is enabled on your account, a second screen asks for a 6-digit code. Enter the code shown by your authenticator app, then click Verify.

Successful sign-in​

You land on the dashboard.

Language after sign-in

Once signed in, the MIS is displayed in your computer's language, even if you chose another language on the sign-in page. You can change it afterwards in the top bar.

No self-registration

There is no online registration: accounts are created by the MIS administrator. Contact UCP-PCH.

Step 3: Sign-in problems​

Forgotten password​

  1. Click Forgot password?
  2. Enter your e-mail address and confirm.
  3. Open the e-mail you receive and click the reset link.
  4. Choose a new password.
Delay

The e-mail usually arrives within a few minutes. Check your spam folder if needed.

Locked account​

After 5 failed attempts, the account is locked for 30 minutes.

Solution: wait for the lock to end or contact your administrator.

"Invalid email or password" message​

Check:

  • the spelling of your e-mail address;
  • upper and lower case in the password;
  • that Caps Lock is off.

Step 4: First sign-in​

Changing your password​

The administrator can require a password change at sign-in. The MIS then shows Password change required. Even without that request, change the password you received when the account was created:

  1. Click your name at the top right, then My Profile.
  2. Open the Security tab.
  3. Enter the current password.
  4. Enter the new password, then confirm it.
  5. Click Change password.

Password rules​

In My Profile, the new password must contain:

  • at least 8 characters;
  • at least one upper-case letter;
  • at least one lower-case letter;
  • at least one digit.

It must differ from the old one.

The Forgot password? link applies a stricter rule: at least 12 characters, with upper case, lower case, a digit and a special character. It also refuses common passwords, sequences such as "123" or "qwerty", and passwords that contain your name or address. Choose a password that meets this rule from the start.

Step 5: Signing out​

  1. Click your name at the top right.
  2. Click Logout.
  3. Confirm with Log out.
Offline mode

Signing out erases the data kept on the device for offline mode. If operations entered offline have not been sent yet, the MIS warns you: reconnect to the network and wait for them to be sent before signing out.

Always sign out before leaving a shared computer.

Good practices​

  • Never share your password.
  • Use a password specific to Bemba.
  • Sign out after use.
  • Use the latest version of your browser.

Next steps​