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Case Study: Conditionalities

This tutorial explains how to manage the conditionalities that beneficiaries must fulfill to continue receiving transfers.

What is a conditionality?​

Conditionalities are obligations that beneficiaries must meet to maintain their eligibility for transfers.

Common types​

TypeExample
EducationChildren's school enrollment, attendance rate > 80%
HealthPrenatal visits, up-to-date vaccinations
NutritionGrowth monitoring for children < 5 years
TrainingParticipation in training sessions

Objective​

Conditionalities aim to encourage positive behaviors that contribute to human capital development.

Scenario: Verifying health conditionalities​

Context​

The program requires pregnant women to complete at least 4 prenatal visits.

Step 1: Configure conditionalities​

Access configuration​

  1. Go to Settings > Conditionalities
  2. Click New conditionality

Define the conditionality​

FieldValue
NamePrenatal visits
TypeHealth
DescriptionMinimum 4 prenatal visits
FrequencyPer pregnancy
Threshold4
ConsequenceTemporary suspension

Associate with program​

  1. Select the relevant program
  2. Activate the conditionality
  3. Save

Step 2: Collect verification data​

Data sources​

SourceDescription
IntegrationAutomatic data from health system
Kobo FormField collection
Manual entryImport from file

Import from file​

  1. Go to Conditionalities > Import
  2. Download the template
  3. Fill in with health facility data
  4. Import the file

File columns​

ColumnDescription
beneficiary_codeHousehold code
conditionality_typeConditionality code
valueNumber of visits completed
verification_dateDate of verification
sourceHealth facility

Step 3: Verify compliance​

Access verifications​

  1. Go to Conditionalities > Verifications
  2. The list of beneficiaries with their status is displayed

Compliance statuses​

StatusIconDescription
Compliant✅Conditionality met
Non-compliant❌Conditionality not met
In progress⏳Verification pending
N/A-Not applicable (e.g., no pregnant woman)

Filter by status​

  1. Filter by Non-compliant
  2. The list displays beneficiaries in default

Step 4: Handle non-compliance cases​

Examine a case​

  1. Click on a non-compliant beneficiary
  2. Review the details:
    • Relevant conditionality
    • Expected vs. actual value
    • History

Treatment options​

OptionUsage
JustifyNon-compliance has a valid reason
WarnFirst warning
SuspendSuspend payments
ExemptExempt from conditionality

Justify non-compliance​

If the beneficiary has a valid reason:

  1. Click Justify
  2. Select the reason:
    • Illness
    • Health facility closed
    • Other
  3. Add a comment
  4. Save

Suspend a beneficiary​

If no justification:

  1. Click Suspend
  2. Enter the reason
  3. Set the duration (1 month, 3 months, etc.)
  4. Confirm

The beneficiary will not receive the next payment.

Step 5: Reactivate after compliance​

The beneficiary becomes compliant​

When the beneficiary fulfills the conditionality:

  1. Import new verification data
  2. Status changes to Compliant

Lift the suspension​

  1. Open the beneficiary's file
  2. Click Lift suspension
  3. Confirm

The beneficiary resumes payments in the next cycle.

Step 6: Conditionality report​

Generate the report​

  1. Go to Reports > Conditionalities
  2. Select the period
  3. Export

Report content​

SectionDescription
SummaryOverall compliance rate
By typeCompliance by conditionality
By areaGeographic distribution
Non-compliantList of defaulting cases

Key indicators​

IndicatorCalculation
Compliance rateCompliant / Total
SuspensionsNumber of active suspensions
ExemptionsNumber of exemptions granted

Best practices​

Communication​

  • Inform beneficiaries about conditionalities
  • Send reminders about deadlines
  • Explain consequences

Flexibility​

  • Consider exceptional circumstances
  • Document justifications
  • Avoid automatic sanctions without verification

Monitoring​

  • Analyze trends
  • Identify obstacles (access to services, etc.)
  • Propose solutions

Next steps​