SMS Campaigns

The SMS campaigns module allows you to send bulk messages to program beneficiaries, with multilingual support for the 11 languages spoken in Guinea-Bissau.

Access

Menu: Communications → SMS Campaigns

Or directly via URL /sms/campagnes

Overview

SMS Campaign Flow

┌──────────────┐    ┌──────────────┐    ┌──────────────┐
│    DRAFT     │ -> │    READY     │ -> │   EXPORTED   │
└──────────────┘    └──────────────┘    └──────────────┘
      │                   │                    │
      ▼                   ▼                    ▼
  Creation            Validation            Excel export
  + Add              phone                  for SMS
  recipients         numbers               operator

Why SMS Campaigns?

SMS are essential for:

Usage	Description
Payment reminders	Inform beneficiaries of collection dates
Notifications	Communicate program changes
Awareness	Educational and informational messages
Summons	Invite to meetings or verifications
Confirmations	Notify payment receipt

Global Statistics

The dashboard displays statistical cards:

Indicator	Icon	Description
Total campaigns	Envelope	Total number of campaigns
Total recipients	Group	Total number of recipients
With phone	Phone	Recipients with valid number
Exported	Check	Already exported campaigns

Campaign Types

Type	Code	Description
General reminder	`rappel_general`	Payment dates, reminders
Information	`information`	Program changes
Awareness	`sensibilisation`	Educational messages
Summons	`convocation`	Invitations, meetings
Successful payment	`paiement_success`	Payment confirmation
Failed payment	`paiement_failed`	Transfer problem
Pending payment	`paiement_pending`	To collect
Collection reminder	`paiement_reminder`	Uncollected payment

Campaign Statuses

Status	Badge	Description	Possible Actions
Draft	Gray	Being created	Edit, add recipients
Ready	Blue	Validated, ready for export	Export, preview, return to draft
Exported	Green	Sent to operator	Mark as sent

Supported Languages

The system supports 11 languages spoken in Guinea-Bissau:

Code	Language	Description
`pt`	Portuguese	Official language
`cr`	Crioulo	Main vehicular language
`fr`	French	International language
`ff`	Fula (Pulaar)	Fula ethnic group
`bal`	Balanta	Balanta ethnic group
`man`	Mandinka	Mandinka ethnic group
`mjc`	Manjaco	Manjaco ethnic group
`pbo`	Papel	Papel ethnic group
`fla`	Felupe	Felupe ethnic group
`bjg`	Bijago	Bijago ethnic group
`knf`	Mancanha	Mancanha ethnic group

Campaign List

Displayed Columns

Column	Description
Name	Campaign name with description
Type	Colored event type badge
Status	Colored status badge
Recipients	Total number (with valid number)
Date	Creation date
Actions	View, Edit, Export, Delete

Available Filters

Filter	Description
Search	Search by name or description
Status	Filter by status (draft, ready, exported)
Type	Filter by event type

Typical User Journey

Creating a Campaign

Click New campaign → Define name and type
Add recipients → From system or Excel import
Preview → Verify generated messages
Validate → Mark as ready
Export → Download file for SMS operator
Send → Transmit to operator

Daily Management

Check the dashboard → View statistics
Monitor ongoing campaigns → Track sends
Analyze results → Delivery rate

System Integration

SMS campaigns are integrated with:

Module	Integration
Beneficiaries	Automatic selection from registry
Payment cycles	Automatic notifications
Templates	Predefined messages by language
History	Complete send traceability

Permissions

Action	Required Permission
View campaigns	`sms.campaigns_view`
Create/edit	`sms.campaigns_edit`
Export	`sms.campaigns_export`
Delete	`sms.campaigns_delete`

Required Permissions

Access to the SMS module requires appropriate permissions. Contact your administrator if you don't have access.

Access​

Overview​

SMS Campaign Flow​

Why SMS Campaigns?​

Global Statistics​

Campaign Types​

Campaign Statuses​

Supported Languages​

Campaign List​

Displayed Columns​

Available Filters​

Typical User Journey​

Creating a Campaign​

Daily Management​

System Integration​

Permissions​

See Also​