Complaint List
The complaint list page allows you to view, search, and filter all complaints registered in the system.
Accessing the list
- Click on GRM - Complaints in the main menu
- The complaint list is displayed with statistics
Dashboard
At the top of the page, a dashboard displays key statistics:
- Open: Number of complaints awaiting processing
- In Progress: Complaints currently being processed
- Resolved: Successfully resolved complaints
- Rejected: Rejected complaints
Table Columns
| Column | Description |
|---|---|
| Reference | Unique complaint identifier |
| Complainant | Claimant's name |
| Phone | Phone number |
| Category | Complaint type |
| Subject | Topic of the complaint |
| Priority | Urgency level |
| Status | Current status |
| Phase | Workflow stage |
| Assigned to | Responsible agent |
| Deadline | Resolution deadline |
| Date | Creation date |
Search
Use the search bar to find complaints by:
- Reference
- Complainant's name
- Complaint subject
- Phone number
Example: PLT-2024-00123 or "Diallo"
Filters
By status
Filter complaints by their status:
- All
- Open
- In Progress
- Resolved
- Rejected
- Closed
By category
- Payment
- Eligibility
- Information
- Complaint
- Other
By priority
- Low
- Medium
- High
- Urgent
Available Actions
View details
Click on a row or the View details button to see the complete details of a complaint.
Process
The Process button allows you to take charge of an open complaint and begin processing it.
Export
Export the filtered complaint list in:
- CSV: For spreadsheet analysis
- Excel: XLSX format with formatting
- PDF: For printing or archiving
Tip
Use filters before exporting to get a targeted report.