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Payment tracking

Caregivers are paid through their own payment cycles. These cycles follow the same flow as transfers to beneficiaries: generation, validation, ST file, CT file.

Access​

ScreenPath
Payment cyclesCaregivers → Payment cycles
Payment trackingCaregivers → CC Payments
One caregiver's paymentsHer record, Payments tab

Rights on cycles (Settings → Roles): Consulter les cycles, Créer des cycles, Valider les cycles, Exécuter les paiements. The Caregivers group itself remains reserved to administrators.

Create a payment cycle​

  1. Caregivers → Payment cycles.
  2. Click New Caregiver transfer.
  3. Enter the name (for example "CW payment July 2026"), the programme, the start date, the end date, the amount per caregiver (FCFA), pre-filled with 50,000, and the payment method.
  4. Create the cycle.

The cycle is created as Planned.

Labels

The screen speaks of a "Caregiver transfer". These are the caregivers' payment cycles, distinct from cash transfers to households.

Generate payments​

On the cycle page, click Generate payments.

  • The cycle must be Planned, Validated or In progress, and its programme active.
  • The SIG creates one payment for each active caregiver of the cycle's project. If the caregiver has a programme, it must be the cycle's programme.
  • All payments have the cycle's amount per caregiver.
  • Generation happens only once: a cycle that already has payments refuses it.

Validate, pay, reconcile​

The rest follows transfers to beneficiaries:

  1. Validation.
  2. ST file export and transfer letter to the operator.
  3. CT file import returned by the operator.

Payments go to the caregiver's mobile money number, or failing that to her Telecel number.

CC Payments screen​

  • Counters by status: Executed, Pending, In progress, Failed.
  • Recent payments list: code, caregiver, cycle, amount, operator, status, date.

Caregiver history​

The Payments tab of the record details each payment:

  • gross amount, transaction fees, administrative tax, withdrawal fee, net amount received;
  • method, reference, submitted on, paid on, attempts, operator message.

Good practice​

Recommendations
  1. Check caregivers' status and payment number before generating.
  2. Attach each caregiver to the right project: it decides who is paid.
  3. Import the CT file as soon as you receive it.