Bemba AI Usage Guide
This guide explains how to effectively use the Bemba AI assistant for your daily tasks.
Accessing the Assistant
The Bemba AI assistant is accessible via:
- Floating icon: In the bottom right of each page
- Keyboard shortcut:
Ctrl + B(orCmd + Bon Mac)
Types of Questions
Data Questions
Bemba can answer questions about system data:
| Example | Response Type |
|---|---|
| "How many households in the Oio region?" | Statistics |
| "What is the status of household PCH-OIO-2026-001234?" | Specific information |
| "List of beneficiaries awaiting payment" | Filtered list |
Usage Questions
The assistant can guide on system usage:
| Example | Response Type |
|---|---|
| "How to create a new cycle?" | Step-by-step guide |
| "Where to find DLI reports?" | Navigation |
| "Explain the reconciliation process" | Explanation |
Voice Actions
With voice mode enabled, you can:
| Command | Action |
|---|---|
| "File a grievance" | Opens the voice grievance form |
| "Search [name]" | Launches a search |
| "Go to [page]" | Navigation to the page |
Conversation Mode
Starting a Conversation
- Click on the Bemba icon
- Type your question or click the microphone
- Wait for the response
History
Conversation history is kept during the session. To clear:
- Click on the "New conversation" icon
- Or close and reopen the assistant
Context Tracking
Bemba maintains conversation context:
User: How many households in Oio?
Bemba: There are 2,456 households in the Oio region.
User: And in Bafata?
Bemba: There are 1,823 households in the Bafata region.
Voice Mode
Activating the Microphone
- Click on the microphone icon
- Allow microphone access (first use)
- Speak clearly
- Click again to stop
Supported Languages
| Language | Code | Support |
|---|---|---|
| French | fr-FR | Full |
| Portuguese | pt-PT | Full |
| Creole | cr | Partial |
| English | en-US | Full |
Voice Tips
- Speak clearly and at a normal pace
- Avoid background noise
- Use complete sentences
- Wait for the signal before speaking
Voice Grievance Filing
Filing a grievance by voice follows a guided process:
Steps
- Identification: Complainant's name and contact
- Category: Type of grievance
- Description: Grievance details
- Location: Region, sector, locality
- Confirmation: Verification and submission
Example Dialogue
Bemba: Hello! I will help you file a grievance.
Can you give me the complainant's name?
User: Fatou Sane
Bemba: Thank you. What is Fatou Sane's phone number?
User: 955 123 456
Bemba: Perfect. What is the category of this grievance?
You can choose from: Payment, Eligibility,
Information, or Other.
...
Shortcuts and Commands
Text Commands
| Command | Action |
|---|---|
/help | Shows help |
/new | New conversation |
/grievance | Start grievance filing |
/search [term] | Search |
Keyboard Shortcuts
| Shortcut | Action |
|---|---|
Ctrl + B | Open/close Bemba |
Ctrl + M | Enable/disable microphone |
Escape | Close the assistant |
Enter | Send message |
Limitations
What Bemba Cannot Do
- Directly modify data
- Access sensitive data (GBV)
- Make payments
- Delete records
Real-time Data
Responses are based on data at the time of the question. For updated information, ask the question again.
Privacy
- Conversations are not permanently recorded
- Voice data is processed in real-time and not stored
- The assistant respects your access permissions
Troubleshooting
Microphone Not Working
- Check browser permissions
- Make sure no other application is using the microphone
- Try another browser (Chrome recommended)
Bemba Not Responding
- Check your internet connection
- Refresh the page
- Clear browser cache
Incorrect Responses
If Bemba gives an incorrect response:
- Rephrase your question
- Be more specific
- Report the issue via the feedback button
Best Practices
:::tip Usage Tips
- Be specific: "Eligible households in Oio" rather than "households"
- Use full names: "Oio region" rather than "Oio"
- One question at a time: Avoid multiple questions
- Verify responses: Confirm critical data in the interface :::